MedCom is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the MedCom Web site and governs data collection and usage. By using the MedCom website, you consent to the data practices described in this statement.

Collection of your Personal Information

MedCom collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Answering Service Care also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Answering Service Care. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Answering Service Care for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the MedCom Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Answering Service Care public message boards, this information may be collected and used by others. Note: MedCom does not read any of your private online communications.

MedCom encourages you to review the privacy statements of Web sites you choose to link to from MedCom so that you can understand how those Websites collect, use and share your information. MedCom is not responsible for the privacy statements or other content on Web sites outside of the MedCom and MedCom family of Websites.

Use of your Personal Information

MedCom collects and uses your personal information to operate the Answering Service Care Website and deliver the services you have requested. Answering Service Care also uses your personally identifiable information to inform you of other products or services available from Answering Service Care and its affiliates. Answering Service Care may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

MedCom does not sell, rent or lease its customer lists to third parties. MedCom may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, MedCom may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to MedCom, and they are required to maintain the confidentiality of your information.

MedCom does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

MedCom keeps track of the Web sites and pages our customers visit within MedCom, in order to determine what MedCom services are the most popular. This data is used to deliver customized content and advertising within MedCom to customers whose behavior indicates that they are interested in a particular subject area.

MedCom Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Answering Service Care or the site; (b) protect and defend the rights or property of MedCom; and, (c) act under exigent circumstances to protect the personal safety of users of MedCom, or the public.

Use of Cookies

The MedCom Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize MedCom pages, or register with MedCom site or services, a cookie helps MedCom to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Answering Service Care Website, the information you previously provided can be retrieved, so you can easily use the MedCom features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the MedCom services or Web sites you visit.

Security of your Personal Information

MedCom secures your personal information from unauthorized access, use or disclosure. MedCom secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

MedCom will occasionally update this Statement of Privacy to reflect company and customer feedback. MedCom encourages you to periodically review this Statement to be informed of how MedCom is protecting your information.

Contact Information

MedCom welcomes your comments regarding this Statement of Privacy. If you believe that MedCom has not adhered to this Statement, please contact MedCom at (210) 729-9380. We will use commercially reasonable efforts to promptly determine and remedy the problem.


The “Company” as used below is MedCom Medical Messaging, Inc., DBA MedCom. You are referred to below as the “Customer”.                                                                                                    

  1. Bills are sent to you on the first business day of each month. Payment is due on receipt. It is agreed that if payment is not made, service may be discontinued any time after the 10th day of the month without further notice to you. Such interruption or termination does not relieve the Customer of the responsibility for all accrued charges. Service will not be reinstated until payment is received. Should this occur more than once, a deposit equal to two months charges will be required in addition to regular billing.

  2. A delayed payment charge of 1.5% per month ($12.95 minimum) which is an annual percentage rate of 18%, will be charged on all accounts not paid within 25 days from billing date. A Customer submitting a check which is returned for non-sufficient funds will be assessed a $150.00 service fee.

  3. Liquidation Damages Clause, The Company’s liability is limited to the return of services charges associated with the message communication, for any damages, consequential or otherwise, resulting from a failure by the Company to perform any and all services under this agreement, including but not limited to a failure to take or relay a message, take an order, to process a call, even when such failure is a result of the Company’s negligence, misconduct, error or omission. Accordingly, you should be aware that this express disclaimer of liability is an integral part of the contractual relationship between you and the Company. It is agreed that we shall mutually protect, indemnify, and hold each other harmless from any claim or liability that may be asserted by anyone, in the event of loss, injury, or damages to property or persons, including third parties or entities and persons seeking to be protected even if such loss, injury or damage results or is claimed to have resulted from the Company’s negligence, misconduct or omission. 

  4. Information taken on behalf of the Customer, by the Company is destroyed 7 years after delivery or immediately if Customer discontinues account, unless an extended information storage option is selected. Customer may, for a fee, make arrangements for longer periods of storage and/or receipt of hard copy of information.

  5. After minimum contract period is fulfilled, either the Company or the Customer may terminate this agreement on 30 days written notice to the other party except that Company shall not be required to give notice to Customer to terminate service for non-payment as provided above.

  6. Any account not paid in full within ninety (90) days will be subject to all expenses, fees, and costs associated with collection of the balance due, not limited to fees and costs for attorney, collection agency, court filing, and service of process fees for the recovery of monies due.

  7. The basic charges for all services are billed in advance of the billing period. Any additional charges are billed in arrears at the end of the billing period along with the basic charges for the following month. The basic charges for all services include a service rate per billing period plus any allowance inclusive of that rate as well as any overage charges per bill cycle. If the Customer does not use the minimum allowance during any billing cycle, any unused usage will not carry over for the next bill cycle. Once the minimum usage has been reached during any one billing cycle, the Customer will be billed for any usage in excess of the usage allowance at the overage rate. All rates are subject to review and adjustment without notice. Billing statistical call records are purged after 90 days and any inquiries regarding invoice must be made within 90 days of such invoice. All set-up, programming and activation fees are non-refundable regardless of length of the agreement.

  8. The Customer agrees it will not use, or allow any other person to use the service, for any unlawful or fraudulent purpose. The Customer will not use, or allow any other person to use, any foul or profane language in connection with the service. In using the service, the Customer agrees to abide by all applicable rules and regulations of the Federal Communications Commission or any other lawful authority, and the Customer agrees to abide by all reasonable rules and restrictions imposed by the Company upon its Customers generally.

  9. The Customer acknowledges that any toll-free or other telephone number that is assigned to the Customer’s account by the Company is and will remain the property of the Company. Before advertising such a number, the Customer must obtain prior written authorization from the Company, which the Company may deny such request in its sole discretion.

  10. The failure of the Company to enforce the provisions of this agreement, at any time, does not constitute a waiver of any of the provisions or the right of the Company to avail itself of such remedies as it may have for any breach or breaches of such provisions.

  11. In the event either party is dissatisfied with services of the other party under this Agreement, the dissatisfied party shall present a written statement specifying such dissatisfaction and allow ten (10) days (the “Resolution Period”) for the other party to attempt to resolve the matter of dissatisfaction. If the matter of dissatisfaction is not resolved within the Resolution Period, the dissatisfied party may then terminate this Agreement by giving ten (10) days written notice to the other party within five (5) days of the end of the Resolution Period.

Refunds / Cancellations

Except as provided above and in your signed contract, there are no cancellations. MedCom will not provide any refunds.