TELEPHONE ANSWERING SERVICES
Fully HIPAA and HITECH Compliant Services
Practical HIPAA and HITECH compliant telephone answering services, competitive rates, and skilled professionals are what we promise at MedCom. Our team aims to assist physicians and medical institutions with their day-to-day activities by offering cost-effective medical messaging solutions. If you want to have organized messages without having to pay for a receptionist, our telephone answering services are what you’re looking for.
Our scripted dispatching ensures the right message is sent to the right person, in the right manner, at the right time. Every provider can have different and multiple contact preferences, schedules, and devices.
Sharing call with other groups? Not an issue! We are able to contact providers that are utilizing other services, all we need is the contact information for the providers that cover you.
Free Secure / HIPAA Compliant Messaging
MedCom offers our own Secure Messaging Plus smart phone app, which allows you to receive and respond to messages instantly on your phone. Customize notifications and reminders, share messages with colleagues, and much more. Our application is also 100% HIPAA / HITECH compliant. Change how you are notified and contacted by our operators INSTANTLY by changing your status using the mobile app. Our operators can actually see that you have viewed the message - never miss another call!
Android Devices Downloading & Registering App
Apple Devices Downloading & Registering App .
Secure Web Portal
Managing your MedCom account online has never been easier. With MedCom’s Web Portal, you’ll gain real-time access to your messages from any Internet-enabled device. Messages left for you within the previous 52 weeks are stored here for your review, and you can manage on-call schedules and personnel contact information, too. Changes made through our web portal are updated in real time in our system, so your information is always accurate. You can securely message your providers using the web portal, listen to your calls as they were taken, and even update your patient directory.
Some of the services that we provide
Live Operator Telephone Answering Service
Voice Mail Assisted Answering Service
Web-based messaging for hospitals
Appointment Setting / Confirmation
Medication Reminder Calls
OnCall Schedule Maintenance
Web Chat / Response Service
E-mail Response Services
Secure / HIPAA Compliant Text Messaging Solutions